bilion44 | Privacy Policy and Personal Data Protection

1 Introduction — Why Privacy Matters to Bilion44

Welcome to the Bilion44 Privacy Policy. We understand that when you register and use our platform, you are trusting us with highly personal information — your name, phone number, financial details, and activity data. We take that trust seriously, and this document is our way of being fully transparent about how we handle it.

This Privacy Policy applies to all services provided by Bilion44, including the bilion44.com website, Sports Betting platform, online casino, poker, and all other related features. It also applies to all access methods — whether via desktop browser, smartphone or mobile app.

Bilion44 operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia. This means that all collection, processing, storage, and use of our members' personal data is carried out within a clear and enforceable legal framework in Malaysia.

Important Note: By registering for or continuing to use the Bilion44 platform, you confirm that you have read and agree to this Privacy Policy. This Policy should be read together with Terms & Conditions Bilion44, which forms the entire agreement between you and us.

If you have any questions about this policy that are not addressed in this document, the Bilion44 support team is available to assist you 24 hours a day via live chat, email or WhatsApp.

2 Personal Data Bilion44 Collects

Bilion44 only collects data that is necessary for legitimate and clearly stated purposes. We do not collect excessive or irrelevant data. The following are the categories of data we collect from members:

A. Data You Provide Directly

Full name as stated on your Malaysian identification document (MyKad or passport).
An active Malaysian mobile number for account verification and communications.
A valid email address for notifications, promotions, and official Bilion44 communications.
Date of birth to verify that you meet the minimum age requirement of 18 years.
Payment method details — including the e-wallet account holder name (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank account number for secure deposit and withdrawal processing.
Identity verification documents (KYC) when required — a copy of your identification card or other supporting documents.

B. Automatically Collected Data

Your device's IP address for location verification and security purposes.
The device type, operating system, and browser version you use to access Bilion44.
Activity log data — pages visited, access times, links clicked and session duration on the Bilion44 platform.
General location data based on IP address (state or city) — not precise GPS coordinates.
Cookie data and similar tracking technologies — detailed in Section 6.

C. Transaction & Gaming Activity Data

Complete records of all deposits, withdrawals, and transfers made through the Bilion44 platform.
Betting history — including bets placed, markets selected, stake amounts, and outcomes.
Casino game history, including games played, session duration, and outcomes.
Bonus and promotion data — offers claimed and rollover eligibility status.

Why do we need transaction data? Transaction records and gaming activity are required to process payments accurately, resolve disputes, detect fraud, comply with financial reporting requirements, and protect our members' own interests.

3 How Bilion44 Uses Your Personal Data

Every piece of data we collect serves a specific and legitimate purpose. Bilion44 does not use your data for any purpose beyond what is stated below:

Purpose of Use	Types of Data Used	Legal Basis
Account management & verification	Name, email address, phone number, date of birth	Contract performance
Deposit & withdrawal processing	Payment information, transaction data	Contract performance
Identity verification (KYC)	ID document, full name, date of birth	Legal obligation
Fraud prevention & security	IP address, log data, activity patterns	Bilion44's legitimate interests
Service communications	Email, phone number	Contract performance
Marketing & promotions (with consent)	Email, phone number, activity history	Member consent
Platform improvement & analytics	Usage data, log data (anonymised)	Bilion44's legitimate interests
Responsible gaming	Game history, activity patterns	Legitimate interests & member protection

For marketing communications such as promotional emails about the latest Bilion44 offers or sports match notifications you may be interested in, we only send to members who have given their explicit consent. You may withdraw this consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting Bilion44 support directly.

4 Data Sharing with Third Parties

Bilion44 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. This is a principle we have never compromised on.

However, there are limited circumstances in which Bilion44 needs to share certain data with trusted third parties to enable our services to function:

Payment processors — Malaysian e-wallet and online banking providers such as Touch 'n Go, GrabPay, DuitNow and FPX receive only the minimum payment information required to process your transaction. They are subject to their own privacy policies and financial industry security standards.
Game software providers — slot and live casino providers that supply games to the Bilion44 platform may receive session identifiers that cannot be used to personally identify any individual, for technical purposes. Bilion44 does not share members' full names or financial information with game providers.
Technology service provider — companies that provide Bilion44 with technical infrastructure such as cloud services, platform analytics, and cybersecurity systems. All such providers are bound by strict confidentiality agreements with Bilion44.
Legal authorities — Bilion44 will disclose the required data when obligated to do so by Malaysian law, court order, or a valid request from a law enforcement agency.

            Bilion44's Guarantee: All third parties we work with have gone through a rigorous vetting process. We only share the minimum data necessary for each specific purpose, and all our partners are required to uphold data protection standards equal to or exceeding Malaysia's PDPA requirements.
          

Should Bilion44 be involved in any merger, acquisition, or asset sale involving user data, members will be notified in advance and given the option to withdraw their consent before their data is transferred to the new entity.

5 Data Security — How Bilion44 Protects Your Information

Protecting members' personal data is Bilion44's highest technical and operational priority. We continuously invest in the latest security systems and practices to ensure your data remains safe at all times.

Technical measures we have implemented:

256-bit SSL/TLS Encryption for all data in transit between your browser and Bilion44's servers.
Data encryption at rest — all data stored in Bilion44's databases is encrypted using AES-256 standard.
Two-factor authentication (2FA) — available to all member accounts and mandatory for sensitive operations such as large withdrawals.
24/7 security monitoring — our SIEM (Security Information and Event Management) system continuously monitors all network activity to detect any threats.
Regular penetration testing — Bilion44 conducts independent security testing on a regular basis to identify and address any vulnerabilities before they can be exploited.
Role-based access control — only staff who require access to specific data are permitted to do so, with all access logged and audited.

What you can do to protect your account: Use a strong, unique password for your Bilion44 account. Never share your login credentials with anyone. Bilion44 will never ask for your password via email, WhatsApp, or phone call. Enable 2FA in your account settings for an extra layer of protection.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. In the event of any security incident involving members' personal data, Bilion44 is committed to notifying affected members within the timeframe stipulated by Malaysian law and taking immediate action to mitigate the impact.

6 Cookies & Tracking Technologies at Bilion44

Bilion44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser or device when you visit the Bilion44 platform.

Types of cookies Bilion44 uses:

Essential Cookies — required for core Bilion44 platform functions such as login authentication, session management and security. These cookies cannot be disabled without affecting platform functionality.
Performance & Analytics Cookies — helps us understand how members use the Bilion44 platform so we can continually improve the user experience. This data is collected in aggregate form and cannot be used to identify any specific individual.
Functional Cookies — remembers your preferences such as language, display settings and game choices to deliver a more personalised experience each time you use Bilion44.
Marketing Cookies — only used with your consent, to display relevant Bilion44 advertisements based on your interests on other platforms you visit.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Bilion44 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

7 Data Retention Period

Bilion44 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

Retention period guidelines that Bilion44 adheres to:

Active account data — retained for the duration your account is active plus 7 years after account closure, in line with Malaysian financial and anti-money laundering legal requirements.
Financial transaction records — retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial reporting requirements.
Activity log data — retained for 90 days for security and technical troubleshooting purposes, then automatically deleted.
Customer support communication records — retained for 3 years for reference and dispute resolution.
Marketing data (where applicable) — retained until you withdraw consent or request deletion, whichever comes first.

Data deletion request: You may request that Bilion44 delete personal data that is no longer necessary. However, we may be required to retain certain records to fulfil our legal obligations even after your account is closed. We will inform you of what data must be retained and the reasons for doing so.

8 Your Rights Under Malaysia's PDPA

As a Bilion44 member residing in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). Bilion44 is committed to making it easy for you to exercise these rights:

Right to Access Your Data

You have the right to request a copy of the personal data we hold about you. Bilion44 will process access requests within 21 business days. Requests can be submitted through Bilion44's customer support.

Right to Correct Data

If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic information such as your phone number and email address directly through your account settings.

Right to Erasure

You may request that Bilion44 delete your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose and there is no legal obligation to retain it.

Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes at any time. Once you object, we will cease using your data for that purpose immediately.

Data Portability Right

You have the right to receive the personal data you have provided to Bilion44 in a machine-readable format (CSV or JSON) so that you can transfer it to another service provider should you wish to.

Right to Restrict Processing

In certain circumstances — for example, when you are disputing the accuracy of your data or while an investigation is ongoing — you have the right to request that Bilion44 temporarily restrict the processing of your data.

To exercise any of the rights above, contact the Bilion44 support team by email at privacy@bilion44.com or via live chat within the platform. We will process your request within the stipulated timeframe and inform you of the action taken.

9 Children's Privacy & Minor User Protection

Bilion44 is a platform intended exclusively for adults aged 18 and above. We take the protection of children and minors very seriously and do not knowingly collect or process personal data from individuals under the age of 18.

Steps Bilion44 takes to prevent access by underage users:

Age verification requirement during registration — members are required to confirm that they are 18 years of age or older.
The KYC (Know Your Customer) process, which requires identity verification with official Malaysian documents when requested.
A detection system that monitors for signs of potential underage users based on usage patterns.

If Bilion44 discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered a Bilion44 account without permission should contact us immediately at support@bilion44.com.

            To parents: We encourage you to talk with your children about online gambling and ensure they understand that platforms like Bilion44 are for adults only. Use parental control software on shared devices to prevent unauthorised access.
          

10 Changes to This Privacy Policy

The technology industry and data protection legal frameworks continue to evolve, and Bilion44's Privacy Policy may need to be updated from time to time to reflect these changes. When we make material changes to this policy, we will:

Updating the "Last Updated" date at the top of this document.
Sending email notifications to all registered members at least 14 days before any significant changes take effect.
Displays a notice within the Bilion44 platform when a member logs in.

For minor changes that do not materially affect your fundamental rights or how we use your data, we may update this document without specific notice beyond a date update. We encourage you to review this Privacy Policy periodically.

Your continued use of the Bilion44 platform after any changes take effect will be considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account and request deletion of the relevant data.

11 How to Contact bilion44 Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how Bilion44 handles your personal data, we encourage you to reach out to us directly. We take every privacy enquiry seriously and are committed to providing a meaningful response within a reasonable timeframe.

You can reach Bilion44's privacy team through the following channels:

Privacy Email: privacy@bilion44.com — for specific enquiries about personal data, access right requests or security incident reports.
General Support: support@bilion44.com — for general enquiries about your Bilion44 account and services.
Live Chat: Available 24/7 within the Bilion44 platform — the fastest way to get help.
WhatsApp: Number available after logging in to your Bilion44 account.

For rights requests under the PDPA such as data access, correction, or deletion, please include the following in your request: your full name, the email address registered with Bilion44, the type of request you are making, and any other relevant information. This helps us process your request more quickly and accurately.

Bilion44 is committed to resolving all privacy complaints internally in the first instance. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner appointed under PDPA 2010.

            Our Response Times: General enquiries — within 24–48 hours. Data rights requests (access, correction, deletion) — within 21 business days. Critical security incident reports — within 2 hours during business hours. Bilion44 always strives to exceed these targets wherever possible.
          

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